Faith's Walk Healthcare Services Ltd

Faith's Walk Healthcare Services Ltd provides personal care and support to older people and people with disabilities living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of our inspection all 11 people received personal care.

People’s experience of using this service and what we found

The provider failed to ensure the process for recruiting staff was robust. There were elements to the management and oversight of the service that required improvements.

People told us they had not had a missed call and we found that there were appropriate numbers of staff to cover the calls. Risks associated with people’s care were managed well that included good infection control and the management of medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us that staff were kind, caring and respectful towards them. People were supported and encouraged to remain as independent as possible and were involved in decisions around their care. Care plans were planned around people’s needs. Staff were knowledgeable about the needs of people and their backgrounds.

There was a system in place to assess the quality of care provided. People and relatives knew how to complain and were confident that complaints would be listened to and addressed. People, relatives and staff thought the leadership of the service was robust and effective.

Rating at last inspection

This service was registered with us on 20 May 2021 and this is the first inspection.

Why we inspected

We undertook this inspection as part of our inspection scheduling for newly registered services.

Enforcement and Recommendations

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

We have identified a breach in relation to the lack of robust recruitment of staff at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.