Archived: Rightangled HQ

Updated 16 June 2022

Rightangled HQ is operated by Rightangled Limited. The service opened in August 2017, having previously offered services under a different location. Rightangled HQ specialises in home testing services for DNA, infection and blood testing. The service offers blood testing for a range of conditions (26 in total) such as diabetes, cholesterol, thyroid function, fertility, prostate health, female and male hormones, immunity health and heart health.

The service was not in scope of CQC registration for the tests provided but was registered with the CQC due to the service level agreements with medical consultants. Patients would purchase home kits using the website as the service was not patient facing. The service was in the process of launching a pharmacist led online pharmacy service with a dispensary on site (which was out of scope for CQC registration and will not be included in the report).

The clinic has a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The main service provided is diagnostic screening. This is the first inspection of the service since registration in 2017. Our inspection team was led by a CQC lead inspector and an assistant inspector.

For the last 12 months, the breakdown of activity was:

• Blood testing – 73
• DNA testing – 112
• Covid testing - 8144

Updated 16 June 2022

We rated it as good because:

• The service provided mandatory training in key skills to all staff and made sure everyone completed it.
• The service had enough staff with the right qualifications, skills, training and experience.
• Although the service was not patient facing, they collected and reviewed patient feedback to make improvements as needed.
• Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They were visible and approachable in the service.
• Staff felt respected, supported and valued. The service had an open culture where patients, and staff could raise concerns without fear.
• Leaders and teams used systems to manage performance effectively. They identified and escalated relevant risks and issues and identified actions to reduce their impact.

However:

• Although the service had taken steps to strengthen their governance processes, more time was needed to embed the revised governance structures further to the company’s growth. This included completing the introduction of a quality management system.

Victoria Vallance

Director of Secondary and Specialist Healthcare

Updated 16 June 2022

Diagnostic screening was the main activity at this service. See the overall summary for details.