We Care Chorlton

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans had improved since the last assessment. People’s needs were assessed and included consideration of their physical, mental health, sensory, social and communication needs.

Care plans were up to date and regularly reviewed. People were involved as much as possible in their needs assessments and felt their needs had been captured and understood. They told us, “We do have a care plan, and they do reviews but informal, they will phone and ask if there are any problems or changes. They are very good” and “[Relative] is feeling much better now. [Relative] has been receiving care from this agency for a couple of months after somebody recommended them to us. The process wasn’t difficult at all.”

Regular telephone surveys were in place where people were asked how their care was and if anything needed to be reviewed. This helped ensure there was good communication and any issues could be resolved quickly.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent with what people wanted.

The level of contact with people and their families was very good. Regular telephone surveys took place to check for any changes or concerns.

Care plans had a clear focus on the goals people wanted to achieve. These tended to focus on improving people’s independence and their access to the community.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.