We Care Chorlton

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

We received very positive feedback from people and their families. People told us, “I am delighted with the care. This is the kind of company they are. I drove my [relative] into town and sat in the car waiting for [relative]. It was close to the office of ‘We Care Chorlton’. One of the staff came out and said, ‘come in and have a cup of tea’ and when my [relative] came back, they were invited for tea too and we stayed for about ¾ of an hour. They are very engaged with their clients” and “I love how much effort this new company has put into caring for my [relative]. They do so much for [relative]. [Relative] is more excited and energetic and his body gestures and everything about [relative] have changed for the better. We have had a positive experience”.

Staff received training in dignity and respect and were able to explain clearly how they supported people. They told us, “We make sure they are in control and always ask for consent” and “When I arrive and I am doing personal care I always close the door/window and cover the person and I explain what I am doing and I speak nicely to help people feel calm.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans included details of people’s day-to-day needs and preferences and also included details about people’s hobbies, interests and important relationships.

People were supported to be independent. They told us, “The carers are very good, they encourage [relative] to be independent wherever [relative] can be.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.