We carried out a review of the data available to us about We Care Chorlton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about We Care Chorlton, you can give feedback on this service.
Northstar Home Care is a domiciliary care agency providing personal care to people in their own homes. At the time of inspection the agency were supporting four people with aspects of personal care. This included help with tasks related to personal hygiene and food preparation.
People’s experience of using this service and what we found
Comprehensive risk assessments were completed by the provider to enable staff to support people safely. Care plans were person centred and recorded what a good day and a bad day was for the individual. People were supported by a regular staff team.
The provider and registered manager kept in regular contact with people using the service to gain their views. The provider had implemented a new monitoring system which gave them clear oversight of the service.
The provider had implemented a COVID-19 satisfaction survey. This gave the provider insight into how people were feeling during the pandemic and feedback on the support they had received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service at the previous location was requires improvement (published 19 September 2019). There were multiple breaches identified. The breaches from the inspection were followed up by a targeted inspection (published 23 September 2020). At the last inspection improvements had been made however there remained breaches in regulation 17 and regulation 19. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions safe, effective and well-led which contain those requirements.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Northstar Home Care Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.