OLIVE ROW CARE HOME

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety based on openness and honesty. The provider had identified the recording of accidents and incidents did not give them the detail they needed to make improvements and learn from incidents. They worked with staff to improve their competence in recording which had enabled managers to accurately review incidents for patterns and themes to help prevent future occurrences.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff ensured people’s health appointments were in the diary and ensured people had transport and the right information with them. A member of staff told us, “We notify the family in case they want to come and transport has to be arranged 7 days in advance.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People living with dementia were assisted to find their way around the home by clear signage and people's photographs were displayed on their bedroom doors. The provider was developing a system of menus which displayed photographs of meals to help people choose their meals.

The provider had a proactive and positive culture of safety based on openness and honesty. The provider had identified the recording of accidents and incidents did not give them the detail they needed to make improvements and learn from incidents. They worked with staff to improve their competence in recording which had enabled managers to accurately review incidents for patterns and themes to help prevent future occurrences.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff were vigilant in recording and planning for people’s health appointments. Staff made prompt and appropriate referrals to healthcare professionals such as dietitians, memory clinics and continence teams.

The provider had a proactive and positive culture of safety based on openness and honesty. The provider had identified the recording of accidents and incidents did not give them the detail they needed to make improvements and learn from incidents. They worked with staff to improve their competence in recording which had enabled managers to accurately review incidents for patterns and themes to help prevent future occurrences.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. The weekly GP ward rounds incorporated time to talk with people and their families about advanced care planning which included their wishes.