OLIVE ROW CARE HOME

Updated 17 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Olive Row Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Olive Row Care Home is a nursing home. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. There was a manager in post, however, they had not made an application to register.

Notice of inspection

The inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was asked to complete a Provider Information Return (PIR). A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 15 people who used the service and 2 relatives to ask about their experience of the care provided. We spoke with 5 members of staff including the area manager, clinical lead, nurse, senior carer and trainer. We reviewed a range of records. This included multiple care records, body charts, incident records staff training.

Updated 17 February 2024

About the service

Olive Row Care Home is a nursing home providing personal and nursing care to up to 54 people, across three separate units, each of which has separate adapted facilities. One of the units specialised in providing care to people living with dementia.

At the time of our inspection there were 42 people using the service.

People’s experience of using this service and what we found

Staff protected people from the risk of abuse and worked with health care professionals to promote people's safety and well-being. People and family members told us they felt safe, and staff treated them well.

We received positive feedback from people using the service that demonstrated staff treated people with kindness and compassion.

People received support from staff that were recruited safely. There was sufficient staff deployed throughout the service to meet people's needs. Staff received appropriate training and support to fulfil their roles and responsibilities.

Staff meetings had addressed the importance of maintaining accurate care records and following infection controls. This meant people were kept informed and all staff were fully aware of their responsibilities to deliver high quality care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback from people using the service, relatives and staff was used to drive improvement at the service. The provider engaged with external stakeholders and action plans were in place, which identified key areas for improvement, records showed progress was being made in meeting the actions, which had already started have a positive impact on the service people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 26 July 2022).

Why we inspected

The inspection was prompted in part due to concerns about the number of safeguarding incidents at the service. A decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of Safe and Well-Led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We found no evidence during this inspection that people were at risk of harm from this concern and the overall rating remains Good.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Olive Row Care Home on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.