Elite Care Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

As part of this assessment, we looked at 1 quality statement for the key question of caring. This was ‘independence, choice and control’. Staff supported people to be independent and encouraged people to do as much as they could for themselves, ensuring they had choice and control over their care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People received the support they required to maintain their independence. One person told us, “I am used to being independent and the carers encourage this as much as possible.” Another person commented, “They help me to remain a bit independent. They encourage me to make decisions and choices.”

Staff understood person centred care and were able to explain how they ensured people were given choice and control in their lives and about how they received their care. One staff member said, “We follow people's care plans which states what they can and cannot do, but I would still ask if they wanted to do it themselves or if they wanted me to do it for them, giving them a choice.”

Care plans contained assessments to identify risks and keep people safe, for example, falls and environmental risk assessments were completed to reduce the risk of any falls. People's care plans had up-to-date information for staff guidance to promote their independence in areas such as mobility and managing medicines.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.