Elite Care Services Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Elite Care Services is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 3 people were receiving support with personal care. We found safe systems in place to make sure people were protected from potential harm with sufficient staffing levels to ensure people's care and support was delivered safely. People were respected and valued as individuals, were involved in their care and asked for feedback regularly about their care.

People's experience of this service

Comments from people who used the service and relatives were consistent stating they felt safe and were happy with the care, treatment and support the service provided. People's risk of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. Procedures were in place to ensure care visits were not missed. People told us staff supported them to be independent and were very supportive. Staff understood and responded to people's individual needs. There were sufficient numbers of skilled and competent staff to ensure they could safely support people who used the service. People told us they received care and support from a consistent staff team that knew them well.