Updated 6 March 2024
Elite Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes. The service also provides care and support to young people with learning disabilities and autistic spectrum conditions. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. At the time of the inspection, the service provided care and support for 6 people with a learning disability. We found safe systems and processes in place to ensure staff understood how to protect people from poor care and potential harm. Staff supported people to have choice, control, and independence over their lives. There were sufficient numbers of staff who had been recruited safely to ensure people’s care and support needs were met. People were respected and valued as individuals, were involved in their care, and asked for feedback regularly. We carried out our on-site assessment on 22 February 2024; we visited people using the service on 06 March 2024. Off site assessment activity started on 20 February and ended on 06 March 2024.