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Inspection Summary


Overall summary & rating

Good

Updated 23 March 2021

Palace House Care Home provides accommodation and care and support for up to 33 people. The service also provides nursing care. Palace House Care Home is an extended detached older property situated on the main road between Burnley and Padiham and is near to local amenities. At the time of the inspection, there were 27 people in the home.

We found the following examples of good practice.

Personal protective equipment (PPE) stations and hand sanitiser were available throughout the home. There were enough stocks of PPE. Staff were able to don and doff their PPE safely and had received training in the use of PPE, infection control and hand hygiene. We observed staff and management were using PPE correctly and there were procedures in place to support staff with its use. The correct use of PPE was regularly monitored by the registered manager. Clear signage was displayed to remind staff, visitors and people about the use of PPE, the importance of washing hands and the regular use of hand sanitisers.

There were effective processes to minimise the risk to people, staff and visitors from catching and spreading infection. These included vaccination and regular testing of staff and people living in the home and testing of visitors to the home. There were enough staff available to provide people with safe and effective care and support and to provide continuity of support should there be a staff shortage.

There was a good standard of cleanliness in all areas of the home. Enhanced cleaning schedules, designated housekeeping staff and adequate ventilation were in place. The atmosphere of the home was calm, and people looked happy and content.

We observed visiting was taking place in a secure and safe visiting pod; we noted guidance was followed to ensure people’s safety. The registered manager and staff were preparing to allow designated visitors into the home in line with the new guidance. Policies and procedures were in place to support this. People had been supported to maintain contact with their relatives in different ways including the use of social media, face time and telephone calls; this assisted in promoting people's emotional wellbeing. Guidance was followed to ensure people were safely admitted to the home during the pandemic.

The provider’s infection prevention and control policies and procedures were up to date and audits had been carried out on a regular basis. The provider also had a business contingency plan and had developed guidance and risk assessments in relation to the current pandemic.

Inspection areas

Safe

Good

Updated 23 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 23 March 2021

Caring

Good

Updated 23 March 2021

Responsive

Good

Updated 23 March 2021

Well-led

Good

Updated 23 March 2021