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Inspection Summary


Overall summary & rating

Good

Updated 4 December 2020

Hollymead House is a care home providing residential care for up to 34 older people with care and support needs. There were 32 people living at Hollymead House at the time of our inspection.

We found the following examples of good practice.

The registered manager had a booking system in place to stagger visits from relatives to allow for cleaning and ventilation. Visits could be facilitated throughout the day at times that suited people. There was a separate room with external access allocated for visits to take place. Personal protective equipment was provided for visitors if needed.

Staff were aware of the impact the pandemic had on people’s wellbeing and had adapted their activity programme to meet individual needs. For example, offering more one to one activities and games of bingo which people told us they enjoyed. Staff knew people well and had developed good relationships so emotional support and reassurance could be offered to people when needed.

The frequency of admissions had been reduced throughout the pandemic to reduce the risk to people. The registered manager had sought advice from the GP on how to safely care for a resident identified as clinically vulnerable. The registered manager told us they had purchased twenty rapid result COVID-19 tests for use if results were needed urgently.

During the inspection staff spoke positively about feeling supported and felt united as a team.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 4 December 2020

We were assured the service was following infection prevention and control procedures to keep people safe.

Effective

Good

Updated 4 December 2020

Caring

Good

Updated 4 December 2020

Responsive

Good

Updated 4 December 2020

Well-led

Good

Updated 4 December 2020