The Rowans Hospice

Updated 14 January 2025

The Rowans Hospice is a charity hospice that provides free care and support to adults in the community who have a life limiting illness and their families. The hospice provided a range of services some of which included hospice at home, living well services, community care, specialist in-patient unit and psychology and bereavement services.

Referral to Hospice at Home could be made by any Health/Social Care professional following consent of the patient and family.

Medical, nursing, allied healthcare professionals and palliative care clinical nurse specialists (CNS) worked across the hospice’s inpatient unit, Living well service and in the community to provide care which was joined up and safe. At the time of inspection, 13 patients were using the inpatient unit.

We conducted an evidence-based assessment of the surgical services with an onsite inspection on the 11 February 2025. We spoke with six patients and reviewed five patient care and treatment records.

We reviewed elements of safe, effective, responsive, caring and well led key questions. The overall rating for this service was outstanding. We rated safe, effective and well led as good because care and treatment was safe, patients received good care, and the service had effective governance arrangements.

We rated caring and responsive as outstanding because patients were supported to be as independent as possible having both choice and control around their care, and treatment. Patients were encouraged to involve family and people who knew them well in their care. Patients were listened to and encouraged to give feedback on their experience of care within the service.

Updated 14 January 2025

We spoke with six patients and their family members and reviewed five patient care and treatment records. Staff treated patients with compassion and kindness, respected their privacy and dignity. People were treated as individuals and staff made sure their care, support and treatment met their needs and preferences. Patients and where appropriate their relatives were supported to be actively involved in making decisions about the care they received. Patients were listened to and encouraged to feedback on their experience of care within the service.

Patients received accurate and up to date information from staff about their care and treatment in a way they understood. Patients and their families had access to information in different formats if they required this. The hospice made it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. Information on these were displayed throughout the hospice.