The Moreton Centre

Updated 12 March 2025

Date of Assessment: 24 March 2025 to 7 April 2025.

The Moreton Centre provides nursing and personal care for up to 64 people who live with dementia and people who live with a mental health diagnosis. The home is purpose-built over two floors and divided into four separate units. Ash unit provided accommodation for both male and female people living with dementia. Maple unit accommodated younger people with a mental health diagnosis. A further two units, Willow and Oak provided single sex accommodation for those with a mental health diagnosis and displaying different emotions. There were 62 people living at the home at the time of the inspection with a range of complex mental health and health care needs.

We undertook this responsive assessment to check on specific concerns we had received about the environment, peoples' safety and well-being, the culture and the management of risk in the service.

During this assessment, we found that systems and processes to support people’s safety were not always followed. Information gathered from incidents, accidents and feedback was not effectively used to make changes and improvements to the quality of care. The environment and essential equipment was not well maintained. We identified improvements were also required to the governance, management and sustainability of the service and there was a negative culture at the home between staff and management.

The provider was receptive to our feedback and had started implementing improvements quickly to mitigate risk to people.We received an action plan from the registered manager with time frames during the assessment process.

The service rating has changed from Good to Requires Improvement.

The provider had liaised with external health professionals to provide joined up care and treatment for people. Staff and management knew people well, and this had ensured risk was minimised. There were sufficient staff deployed. Staff received an induction, training and support that enabled them to manage people’s health and social care safely. Staff were seen to be kind and respectful to people.

Updated 12 March 2025

People's feedback about the service they received was generally positive. Comments included, “Good staff”; “Staff are helpful.” People's relatives told us their loved ones were safe and well looked after. They were kept informed about changes in health or incidents and accidents. A relative said, “He has been looked after very well, in sometimes difficult circumstances. Every time I visit, the staff are unfailingly polite and friendly. They communicate so well with us, keeping us informed of any changes. The environment is clean and well designed and my ‘loved one’ is more settled and well cared for than he has been in a long while. The unit is very well managed, he has asked that I should let you know that he is very well looked after.”

Our observations told us that staff engaged with people in a kind, and respectful manner. People were relaxed and content to be with the staff. Staff and relatives said they were not always happy to raise issues or concerns with the staff team, because they felt they were not listened to as action was not always taken. Feedback we received from statutory partners stated they had good relationships with staff and management and the service was responsive and managed people’s risks well.