Crystal Social Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We received positive feedback about the caring attitude of staff and a relative told us staff were respectful when they visited. A professional told us, “The staff member is caring.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff had access to information about people’s culture and background before they started working with them. A staff member told us, “I am respectful to [named persons] religion and the way they like their meals prepared.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The registered manager told us, “We promote independence, I would look at training, the right staff and make sure it is part of the care plan.”

People and their relatives told us they were fully involved in all of the decisions related to their care.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people well and was aware of how to respond in the most appropriate way to respect people’s wishes. The registered manager told us they communicated with people, relatives and staff to ensure they were responded to effectively.

The provider cared about and promoted the wellbeing of their staff. They supported and enabled staff to always deliver person-centred care.

The service had a very small team so communication was frequent and staff received supervision and appraisal. The staff member we spoke with felt supported in their role.