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Inspection carried out on 24 May 2021

During an inspection looking at part of the service

About the service

Widnes Hall is a residential care home providing personal and nursing care to 63 people aged 65 and over at the time of the inspection. The service can support up to 68 people. Widnes Hall accommodates people across four separate units, each of which has separate adapted facilities. Two of the units specialise in providing care to people living with dementia.

People’s experience of using this service

Relatives told us they felt their family members were safe in the home. Suitable arrangements were in place for checking the environment to ensure it was safe in relation to infection control and the threat of Covid-19. We found the policies and procedures in place followed current national guidance.

Relatives spoke highly of the care provided by the staff team. We received positive feedback about the quality and safety of care people received and the overall management of the service from people and their relatives.

The service had undergone some changes in the management of the home. The provider had recruited a new manager and deputy to help strengthen the leadership within the service. The provider had undergone robust audits in the overall management of risks to help ensure consistent practices within the service in managing risks to people.

Rating at last inspection:

The last rating for this service was Good (published 24 March 2020).

Why we inspected

The inspection was prompted in part by notification of a specific incident. This incident is subject to an ongoing investigation. As a result, this inspection did not examine the circumstances of the incident.

The information CQC received about the incident indicated concerns about the management of falls. This inspection examined those risks. We found no evidence during this inspection that people were at risk of harm from this concern.

The Care Quality Commission have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about.

Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at