• Care Home
  • Care home

Widnes Hall

Overall: Requires improvement read more about inspection ratings

Coronation Drive, Ditton, Widnes, Cheshire, WA8 8BL (0151) 422 0004

Provided and run by:
Anchor Hanover Group

Important: The provider of this service changed. See old profile

All Inspections

26 January 2023

During a routine inspection

About the service

Widnes Hall provides accommodation and personal care for up to 69 people; some of whom live with dementia in an adapted building over two floors. At the time of our inspection 65 people were living at the service.

People’s experience of using this service and what we found

Risks to the health, safety and welfare of people were not always assessed, monitored and managed to ensure their safety. This included risks associated with some people’s care, the safety and cleanliness of the environment and infection prevention and control.

The providers quality assurance systems and processes were not always used effectively to identify and mitigate risk. There was a lack of robust checks carried out across the environment in the absence of the registered manager. There was a lack of management oversight to make sure some people’s records were completed accurately.

Consent to care was not always obtained in line with the Mental Capacity Act 2005 (MCA). Consent forms for care were signed on behalf of people by others without the appropriate legal authority and some mental capacity documentation for some people contained conflicting information about people’s ability to consent.

People told us they felt safe and family members were confident their relative was kept safe. Staff understood their responsibilities for keeping people safe from abuse. They knew the different signs of abuse and the procedures for reporting any concerns about people’s safety and treatment. New staff were recruited safely, and people received care and support from the right amount of suitably skilled and experienced staff.

People’s needs and choices were assessed. Staff received the training and support they needed for their role. People received the support they needed to eat and drink and to maintain a healthy diet. People were supported with their healthcare needs including support to access other services. Staff monitored people’s health and wellbeing and made prompt referrals where this was required for people. The premises were adapted and designed to meet people needs, however some improvements were needed to décor and fixtures.

People’s privacy, dignity and independence were respected. Staff knew people well and spent quality time with them. Staff showed people kindness. People and family members were complimentary about how staff treated them. People or those acting on their behalf were given opportunities to express their views and make decisions about the care provided.

People were involved in planning and reviewing their care along with others including family members. People and family members told us staff provided the right care and support. Staff organised and encouraged people to take part in a variety of meaningful activities and they supported people in relationships which were important to them. People and family members were provided with information about how to complain and they felt confident speaking up should they need to.

There was a positive culture at the service. People, family members and staff felt included and able to speak up freely. People received all round care through good partnership working with others including family members and other health and social care professionals.

Rating at last inspection and update

The last rating for the service under the previous provider was good published on 25 March 2020.

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We have identified breaches in relation to people's safety, consent and the governance and leadership of the service.

Please see the action we have told the provider to take at the end of this report.

The provider has taken action to mitigate the risks.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.

24 May 2021

During an inspection looking at part of the service

About the service

Widnes Hall is a residential care home providing personal and nursing care to 63 people aged 65 and over at the time of the inspection. The service can support up to 68 people. Widnes Hall accommodates people across four separate units, each of which has separate adapted facilities. Two of the units specialise in providing care to people living with dementia.

People’s experience of using this service

Relatives told us they felt their family members were safe in the home. Suitable arrangements were in place for checking the environment to ensure it was safe in relation to infection control and the threat of Covid-19. We found the policies and procedures in place followed current national guidance.

Relatives spoke highly of the care provided by the staff team. We received positive feedback about the quality and safety of care people received and the overall management of the service from people and their relatives.

The service had undergone some changes in the management of the home. The provider had recruited a new manager and deputy to help strengthen the leadership within the service. The provider had undergone robust audits in the overall management of risks to help ensure consistent practices within the service in managing risks to people.

Rating at last inspection:

The last rating for this service was Good (published 24 March 2020).

Why we inspected

The inspection was prompted in part by notification of a specific incident. This incident is subject to an ongoing investigation. As a result, this inspection did not examine the circumstances of the incident.

The information CQC received about the incident indicated concerns about the management of falls. This inspection examined those risks. We found no evidence during this inspection that people were at risk of harm from this concern.

The Care Quality Commission have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about.

Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk