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Inspection summaries and ratings from previous provider


Overall summary & rating

Good

Updated 6 March 2021

We found the following examples of good practice.

We were assured the provider and staff at the home had taken appropriate action to help minimise the spread of infection and help ensure people were safe during the COVID-19 pandemic.

Staff had received appropriate training and guidance in infection prevention and control (IPC) and they were observed to follow correct procedures in the use of personal protective equipment (PPE). There were sufficient supplies of PPE located around the service and appropriate locations identified for staff to safely remove and dispose of PPE. The home was kept clean and hygienic with regular cleaning schedules adhered to.

The service made effective use of available COVID-19 testing for both people living at the home and staff. Safe procedures were in place for admitting people into the service. Staff ensured newly admitted people were given additional support to maintain their health and wellbeing. Video tours of the home were provided for family members to offer comfort and reassurance.

The service had safe visiting procedures in place to minimise the spread of infection. Staff reassured people throughout the pandemic and provided them with the support they needed to maintain regular contact with family and friends through the use of technology. The service ensured family members were kept regularly up-to-date through videos, zoom calls and presentations.

Staff followed shielding and social distancing rules and encouraged people to maintain social distancing where able to. Dedicated teams of staff were allocated specific zones and areas to help reduce levels of anxiety and maintain people’s health and wellbeing whilst safely cohorting people who had tested positive for COVID-19. Where social distancing was not possible due to the level of care required, staff followed correct guidance in the use of personal protective equipment (PPE).

Inspection areas

Safe

Good

Updated 6 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 6 March 2021

Caring

Good

Updated 6 March 2021

Responsive

Good

Updated 6 March 2021

Well-led

Good

Updated 6 March 2021