20 October 2021
During a routine inspection
Dovehaven Nursing Home is a residential care home providing personal and nursing care to 26 people aged 65 and over at the time of the inspection. 12 of the people being supported had been admitted from hospital for short term respite care. The service can support up to 40 people. The service is situated in a converted Victorian dwelling and accommodation is over 3 floors.
People’s experience of using this service and what we found
Since the last inspection under the previous provider, the registered manager had worked hard to help create an effective governance framework to ensure that quality performance, risks and regulatory requirements were understood by staff and focused on achieving good outcomes for people.
Staff understood how to protect people from abuse and recruitment processes ensured new staff were suitable to work with vulnerable people.
Systems were in place to help identify risk to people and ensure that any risks were managed and mitigated effectively.
Staff had been trained and had their competency checked, to enable them to perform their role.
Infection control was well managed, and the home was clean and well maintained. Visiting was facilitated in a safe way to ensure people’s well-being was promoted by maintaining relationships that were important to them.
People and their relatives told us they were happy with the care and support provided by staff. People were treated in a person-centred way which helped protect their dignity and promote their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service had a relaxed and welcoming atmosphere. We witnessed warm and positive interactions between staff and the people they supported.
Although the service had received some complaints, they had originated from people who had been admitted for respite care. Processes were in place to ensure complaints were handled appropriately.
Rating at last inspection
This service was registered with us on 19 July 2021 and this is the first inspection.
The last rating for the service under the previous provider was Requires improvement, published on 18 May 2021.
Why we inspected
The inspection was prompted in part due to concerns about complaints received about the care and support received at the service. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern.
We also looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.