Berkeley Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately.

There was a safeguarding policy in place which had been followed and staff received training. Staff were knowledgeable about the types of abuse and knew who to report any concerns to. One staff said, “We need to make sure every resident is safe. Ensure privacy of the residents. If I have any concerns, I will speak to the team leader, deputy or the manager.” People told us they felt safe, and comments included, “Yes, I do feel safe” and “Yes, it is safe 100%, [My relative] is really happy. [My relative] had a couple of falls, and [staff] check on [them]. Staff remind [them] to use [their] walker.”

The provider told people about their rights around consent and respected their rights when delivering care and treatment. If people lacked capacity to make specific decisions capacity assessments and best interest decisions had been completed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.