Berkeley Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported by staff who knew them well. Staff knew about people’s health needs and personal preferences and gave them as much choice and control as possible. People and relatives said, “[Name] thinks [they] work here, they give [them] a cloth to clean, it’s good it keeps [them] busy” and “They know how [Name] likes [their] tea” and “They ask [them] about dress choices.” There was a range of appropriate equipment to support and maximise people’s independence and outcomes from care and treatment.

People had access to activities and the local community to promote and support their health and wellbeing. For example, staff told us the church often visited the home. On the day of assessment, we saw how people were involved in singing when a singer from the community went in and did a singing activity with the people. People told us they enjoyed the activities available for example, one person showed us a piece of art which they did with an art tutor who came into the home once a month.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.