Central Care Recruitment Limited

Updated 11 March 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 23 February 2022 and ended on 1 March 2022. We visited the location’s office on 23 February 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two people that used the service and two relatives about their experience of the care provided. We spoke with four members of staff including the nominated individual, the registered manager and care staff.

We reviewed a range of records. This included four people's care records. We looked at four staff files in relation to recruitment and staff supervision. We also looked at a variety of records relating to the management of the service, including policies and procedures

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We received feedback from two professionals who work with the service.

Updated 11 March 2022

About the service

Central Care Recruitment Limited is a domiciliary care agency providing personal care to three people in their own homes at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe and relatives believed their family members were kept safe. They said they had not had any missed calls, and usually received care from staff they knew well. The provider had systems to safeguard people from harm and abuse. Risk assessments helped protect the health and welfare of people who used the service. There were enough skilled and safely recruited staff available to meet people's needs. People's medicines were managed safely.

Staff received appropriate induction and training to equip them to support people well. The registered manager carried out an assessment of needs before people started using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they felt cared for by staff who treated them with respect and dignity. People were encouraged to maintain their independence for as long as possible.

When people’s needs changed, staff would notify the registered manager and they would communicate with other health professionals in order to ensure people received the right care and treatment.

There were quality assurance and auditing processes in place, and they contributed to service improvements. The nominated individual and registered manager continued to deliver care to people that used the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 21 April 2021 and this is the first inspection.

Why we inspected

This was a planned inspection based on the registration date

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.