Ashley Phoenix Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of inspection 18 August 2026 to 3 September 2026: We carried out this assessment to follow up on breaches identified in the previous assessment and to check whether the provider had made the required improvements. Since our last assessment, improvements had been made to the management of safe care and treatment, and the provider’s governance arrangements had been embedded. As a result, the service was no longer in breach of these regulations.

We expect health and social care providers to guarantee how autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

People were supported by staff who knew them well. We observed positive and respectful interactions throughout the assessment. Staff communicated effectively using people’s preferred methods of communication. We observed people actively involved in day-to day activities within the home, including preparing their own meals and making their own drinks.

Overall, people received safe care and support. The provider had improved how they learned from incidents and now routinely shared safeguarding information with relevant authorities. Risks to people’s health, safety and wellbeing were now assessed, monitored and managed effectively. Care plans provided clear guidance for staff and reflected people’s individual needs and preferences. Medicines were now managed safely, and improvements had been made to the home environment.

The provider had now established effective oversight of the service and used governance systems to monitor quality, identify concerns and make improvements.

Relatives told us their confidence in the care people received and in the management of the service had improved significantly since the previous assessment.The service demonstrated the principles of Right Support, Right Care, Right Culture by promoting people’s choice, independence, wellbeing and inclusion within their local community.

People's experience of this service

We observed people were supported in a calm positive environment. People were encouraged to maintain their independence. We saw people moving around the home independently and taking part in daily activities, for example meal preparation and clearing the table after meals. We observed staff responding to people’s requests for support using their preferred methods of communication, taking time to understand their needs and offering choices. The atmosphere throughout the home was calm, quiet and well-organised.

Relatives spoke positively about improvements at the home, particularly since the appointment of the new manager and deputy manager. They told us communication had improved, staffing was more consistent, and there was a more positive atmosphere within the home.

Relatives felt people were safe and well cared for. They said the service was more open and transparent when incidents occurred and kept them informed about actions taken to reduce the risk of issues happening again.

Relatives said there had been improvements in staffing levels and continuity of care. They told us experienced staff knew people well and supported newer staff to understand people’s needs and preferences.

Relatives also told us they felt listened to and valued. They said managers were approachable, responsive to concerns and involved them in decisions about people’s care. Some relatives who had previously raised concerns told us they had seen significant improvements and were beginning to rebuild their trust in the service.