We carried out a review of the data available to us about Neighbourhood Care HQ on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Neighbourhood Care HQ, you can give feedback on this service.
Neighbourhood Care HQ is a domiciliary care agency providing personal care to people in their own homes. The service operates in Burnham-on-Sea and Highbridge areas of Somerset. At the time of our inspection there were 45 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe, consistent, reliable care. People’s support was delivered on time and there were no missed visits. Staff were supported well by managers and an out of hours on call system.
There was a positive staff culture, led by an experienced and dedicated management team. Staff were proud to work for the organisation and were valued and appreciated. Staff were recruited safely and were supported by an induction, supervision and training programme which enabled staff to develop and continually learn.
People were supported by kind, caring staff who were skilled and knowledgeable. People told us staff treated them with respect and dignity. People’s privacy and independence was promoted.
Care plans and risk assessments were person centred. They gave clear information and guidance about how to support people safely and in their preferred way. People’s consent was always sought and respected.
The service was well led and managed. Systems were in place to monitor and review the quality of the service. There was an open and honest culture where people and staff were encouraged to raise and concerns or issues. Reflective practice took place. People and relatives’ feedback was sought and acted upon.
We received consistently positive feedback from people, relatives and staff about the way the service was managed, organised and the quality of care received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was initially registered with CQC in 2011. The service changed its legal entity on 20 May 2021 and this is the first inspection under the new registration.
The last rating for the service under the previous provider was good published on 10 October 2019.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Neighbourhood Care HQ on our website at www.cqc.org.uk.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.