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SureCare (Reading & East Berkshire) Good

Inspection Summary

Overall summary & rating


Updated 2 April 2020

About the service

SureCare (Reading & East Berkshire) is a domiciliary care agency providing care and support to people living in their own homes who have a range of needs. CQC only inspects where people receive personal care. Not everyone who used the service received personal care. This is help with tasks related to personal hygiene and earing. Where they do, we also consider any wider social care provided. At the time of the inspection 35 people were receiving personal care.

People’s experience of using this service and what we found

People received safe care and treatment. Individual risks and environmental risks were identified and managed safely.

Care staff understood the importance of safeguarding people they supported, and knew how to report any signs of abuse, or any accidents or incidents.

Appropriate recruitment procedures were in place to help ensure only suitable staff were employed.

Staff had completed training in the safe administration of medicines. People were happy with how they were supported to manage their medicines.

New staff had an induction into their role and received appropriate training that equipped them to

support people effectively. They had their competency assessed to help ensure they continued to be sufficiently skilled and knowledgeable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. Staff had developed positive relationships with people and knew what was important to them.

People were treated with respect and dignity. Staff encouraged people to remain as independent as possible in their daily routines.

People were involved with planning and reviewing their care. Care records were written in a person-centred way and guided staff on the most appropriate way to support people.

A complaints procedure was in place, which ensured concerns were investigated and acted upon appropriately.

Staff, people and relatives told us they had a good relationship with the management team and could seek support and assistance easily when needed. The service had positive working relationships with health and social care professionals to promote good outcomes for people.

There were effective systems in place to monitor the safety and quality of the service. Feedback about the service was sought from people, their relatives and staff.

Rating at last inspection

The last rating for this service was Good (published 25 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 April 2020

The service was safe.

Details are in our safe findings below.



Updated 2 April 2020

The service was effective.

Details are in our effective findings below.



Updated 2 April 2020

The service was caring.

Details are in our caring findings below.



Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 2 April 2020

The service was well-led.

Details are in our well-Led findings below.