Background to this inspection
Updated
12 October 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was completed by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own home.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.
Inspection activity started on 14 September 2022 and ended on 20 September 2022. We visited the location’s office on 15 September 2022.
What we did before the inspection
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.
During the inspection
We visited the office location of the service to ensure files were stored securely and to review documentation. We review documentation relating to three members of staff and the care plans for one person. We spoke to three staff, including the registered manager, a senior support worker and a support worker.
Updated
12 October 2022
About the service
Connect into Care is a domiciliary care service providing regulated activities (e.g. personal care) to people in their own homes. The service provides support to people with a learning disability or autism. At the time of our inspection there was one person receiving a regulated activity.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene, medication and eating. Where they do, we also consider any wider social care provided.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right Support
Staff supported people to have the maximum possible choice, control and independence. People were encouraged by staff to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.
Right Care
People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Right Culture
The needs and safety of people form the basis of the culture at the service. Staff understand their role in making sure that people are always put first. They provide care that is genuinely person centred and seek to protect and promote people’s rights.
We recommended the provider implements their policy and procedure in line with best practice guidelines to ensure staff receive adequate training and supervision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess the service is applying the principles of Right support right care right culture. This service was registered with us on 28 June 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.