We carried out a review of the data available to us about Walfinch Kingston & Weybridge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Walfinch Kingston & Weybridge, you can give feedback on this service.
Walfinch Kingston and Weybridge is a domiciliary care agency providing personal and care. The service provides support to people living in their own homes. Some people were living with dementia. At the time of our inspection there were 25 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 17 people receiving support with personal care.
People’s experience of using this service and what we found
People were supported by kind and caring staff that treated them with dignity and respect.
There were enough staff to meet people’s needs and keep people safe from the risk of harm. Staff had been safely recruited and were competent in their roles. People were also kept safe from the risk of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care was person-centred and people felt confident to raise any concerns or issues with the management. There were end of life care plans in place for people if they entered this stage of their life.
Quality assurance audits were completed regularly and the registered manager regularly requested feedback from people and relative, where appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 19 April 2021 and this is the first inspection.
Why we inspected
We undertook this inspection as part of our inspection scheduling for newly registered services.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.