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Inspection Summary

Overall summary & rating


Updated 14 February 2020

About the service

The Willows is a residential care home providing personal care and accommodation for up to 25 people aged 65 and older. At the time of our inspection 22 people were living in the service.

People’s experience of using this service and what we found

People were happy living at The Willows and with the care they received. People felt safe and well-treated by staff. Staff were kind, considerate and treated people with respect and dignity.

People and relatives told us there were sufficient staff available to meet their needs in a timely manner. We received some mixed feedback from staff about this. We made a recommendation to the provider that they continue to monitor staffing levels closely. Some improvements were needed to the safe recruitment of new staff; however immediate action was taken by the registered manager to address this

Risk assessments were in place, providing guidance for staff in how to reduce risks and keep people safe from harm. People's medicines were administered as prescribed. Accidents, incidents and near misses were used as an opportunity to learn and make necessary improvements.

People were provided with a nutritious and varied diet and a choice of food to meet their preferences. Staff supported people to maintain their health and they sought timely advice from health professionals, when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and healthcare professionals were positive in their feedback about the leadership of the home and the quality of care delivered.

Systems were in place to ensure the service was monitored and the quality of care people received was maintained.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Good. (report published 29 September 2017).

Why we inspected: This was a planned inspection based on the rating at the last comprehensive inspection. At this inspection, the service remained Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 14 February 2020

The service was safe.

Details are in our safe findings below.



Updated 14 February 2020

The service was effective.

Details are in our effective findings below.



Updated 14 February 2020

The service was caring.

Details are in our caring findings below.



Updated 14 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 14 February 2020

The service was well-led.

Details are in our well-Led findings below.