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Inspection report

Date of Inspection: 12 September 2013
Date of Publication: 11 October 2013
Inspection Report published 11 October 2013 PDF

Overview

Inspection carried out on 12 September 2013

During a routine inspection

We found that people living at the Willows were respected, had choices and were well cared for. One person said, �Yes, I am happy here. There is nothing I dislike�. Another said, �We have different activities most mornings.� Families and friends we talked with also spoke positively. One relative told us, �I am over the moon with the care here�.

Staff told us that they were well trained and felt supported. However, it was not clear that supervision meetings were regularly recorded and there were some gaps in the training records we viewed. The provider told us that improvements were in hand.

A new care record system had recently been introduced at the Willows. Care plans we reviewed were person centred, relevant and up to date. Staff told us they liked the new care plans. One member of staff told us, "The new care planning system is much better. Information is more structured and it is easier to find what you want". During our inspection we reviewed a wide variety of records. Overall, we found that they were accurate, accessible and held securely.