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Hillyfield Rest Home Limited Good

Inspection Summary

Overall summary & rating


Updated 10 October 2019

About the service

Hillyfield Rest Home is a residential care home providing personal care to up to 17 older people. At the time of the inspection there were 14 people living in the home. Hillyfield Rest Home provides care in an adapted building close to the local village centre. The home has bedrooms over two floors and shared living spaces on the ground with an accessible garden and summer house.

People’s experience of using this service and what we found

Staff were caring, kind and knew people well. One person’s relative told us, "The staff are lovely, very kind and caring." People were involved in planning their care and staff took time to understand people’s personal histories and get to know them and people who were important to them.

Staff understood people’s individual needs and how best to support them, and had a good understanding of dementia and how this impacted people. Staff encouraged people to do as they wished and provided personalised support. One member of staff told us, "Some places are very regimented but it’s not like that here. It felt very warm, like home"

People received safe care and support which protected them from the risk of harm or abuse. The home was clean and well maintained. People’s medicines were managed safely and people could manage their own medicines if they wished. Incidents were openly reported and reviewed to improve care.

Assessments and support plans were based on national guidance and reflected professional advice. People had access to healthcare services and the service sought support from other agencies and healthcare professionals as appropriate. People fed back positively about the food, which was cooked from scratch on the site. Supporting people’s individual nutritional needs was a strength in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well-led, with a close-knit staffing team who felt involved and empowered. The management team were open and involved people’s families and were working to further improve links into the local community.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection

The last rating for this service was good (published 20 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 October 2019

The service was safe.

Details are in our safe findings below.



Updated 10 October 2019

The service was effective.

Details are in our effective findings below.



Updated 10 October 2019

The service was caring.

Details are in our caring findings below.



Updated 10 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 10 October 2019

The service was well-led.

Details are in our well-led findings below.