We carried out a review of the data available to us about Alina Homecare - Brentwood on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alina Homecare - Brentwood, you can give feedback on this service.
Alina Homecare - Brentwood is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of our inspection there were 11 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Prior to our inspection, the service had undertaken a complete change in staff and management. During this period, the provider had reassured people and those important to them and kept them informed of all changes. People told us they had been given the opportunity to meet the new manager and spoke highly about the staff, the culture of the service and the care provided.
Medicines were managed safely and administered by trained staff. Medicine audits were able to highlight any errors so appropriate action could then be taken to reduce a reoccurrence. Checks were undertaken to ensure staff continued to be competent administering medicines.
People felt safe and their safety had been maximised with the systems that were in place. Staff knew how to protect people from the risk of harm through abuse. Where concerns were raised these were reported and acted upon.
Recruitment practices were safe and checks were carried out to make sure staff were suitable to work with people who needed care and support.
Staff received the training they required to meet people’s needs. Staff spoke positively about the support they received from the manager and told us they felt listened to.
Staff were kind and caring towards people. Staff respected people's privacy and dignity. Staff knew people well and had knowledge about people's histories, likes and dislikes. People's equality, diversity and human rights were promoted and respected.
People's needs were comprehensively assessed with them at the centre of their care and support. Care plans promoted people's independence and were personalised to meet their individual needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems were in place to monitor the quality of the service people received. The management team were committed to providing a high-quality service to people with a strive to continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Ratings at last inspection
This service was registered with us on 19 April 2021 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.