We carried out a review of the data available to us about We Care Together Southampton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about We Care Together Southampton, you can give feedback on this service.
We Care Together Southampton is a domiciliary care service providing personal care to people in their own homes. The service provides support to older and younger adults, people living with dementia or mental health conditions and people who have a physical disability. At the time of our inspection there were 39 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who had been safely recruited and participated in appropriate training. Staff were aware of possible safeguarding risks and acted in the event they suspected abuse had occurred. Risks were assessed however we thought additional assessments and actions could improve safety when delivering care. Medicines were safely managed.
People were assessed and care plans devised to provide them with person-centred care support. People received appropriate assistance with meals and drinks and to access healthcare services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and respectful when speaking about people and feedback from people and relatives echoed this. Staff promoted people’s dignity and respect.
Support plans were person-centred and contained sufficient information to ensure people received their care in the manner they wanted. An electronic care system ensured updates in care panning were shared quickly among staff. Information was available in some different formats to aide understanding but this could be further developed.
The registered managers were accessible to their teams and encouraged staff to develop skills in order to progress within their work. The management team completed regular audits to ensure the quality of the service and identify areas for improvement. The provider forged positive working relationships with some health and social care professionals and had worked closely with community nursing teams to support the recovery pf pressure wounds.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 11 October 2018.
Why we inspected
This was a planned inspection based on the provider changing the legal entity of the service therefore becoming unrated.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.