Creative Support - Hampton Crescent

Updated 1 May 2026

Date of Assessment: 7 May 2026 and 6 June 2026. We undertook 1 visit to the service 7 May 2026 and reviewed information that the registered manager sent us electronically following our visit. Hampton Crescent is an extra care housing scheme for people aged 55 years and over. Creative support provides onsite emergency response and planned domiciliary care to people within their own homes in the scheme. At the time of this assessment 20 people used the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided. We reviewed all quality statements.

People using the service were safe and were supported by staff who were described as extremely kind and caring. The registered manager and staff understood their safeguarding responsibilities and worked openly to report, review and learn from incidents. Risks were assessed and managed in a person‑centred way. People involved in decisions about their care and supported to take positive risks, where appropriate.

Care was delivered in line with people’s individual needs, preferences and aspirations. People were extremely well supported to maintain and develop their independence and be as independent as they could be. Staff worked effectively with external professionals to ensure care was coordinated and responsive when people’s needs changed. People and relatives gave consistently positive feedback about the care provided.

Staff told us they felt supported by the management team. Supervisions and appraisals were taking place. Staff told us they enjoyed working at the service and their wellbeing was supported.

Leaders used audits, monitoring and feedback to drive improvement and responded promptly when issues were identified, including addressing isolated recording concerns. The registered manager implemented a strong person‑centred culture at the service, with effective partnership working and a commitment to continuous learning and improvement.

Updated 1 May 2026

People and their relatives consistently shared extremely positive feedback about their experiences of care. One person said, “I have only been here a short while but the team have quickly made me feel like I have been here forever and part of a family. I don’t ever want to move, its perfect. Look at my smile.”

People felt safe in their homes and confident that staff would support them appropriately. Relatives told us people usually received support from the same carers, which helped build trusting relationships.

People and relatives described staff as extremely kind, patient and respectful of people’s dignity. People experienced very positive outcomes in living as independently as they could. One person told us, “I live my best life now.”

People felt involved in decisions about their care and support. Relatives told us staff communicated well and kept them informed, particularly when people’s needs changed.

People experienced a calm, friendly and supportive atmosphere. Relationships between people, staff and relatives were positive, and people felt listened to and valued.