26 July 2022
During an inspection looking at part of the service
About the service
Woodleigh Healthcare (Leicester Branch) Limited is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides care to children, younger adults and older people living with mental health needs, including those living with dementia, physical disability, learning disability and autism. At the time of inspection the service was providing personal care support to seven people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support
Staff recruitment process and training promoted safety.
The service had enough trained staff to meet people’s needs and keep them safe. Staff were matched with people so that they formed a good relationship which built up trust.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality assurance systems were in place to promote people’s safety. Systems also ensured staff were supported and their knowledge and skills were kept up to date.
Right Care
Staff were trained for their role and to provide safe care. Staff were trained in how to recognise abuse and protect people from avoidable harm. Staff knew how to report abuse and use the whistle-blowing procedure.
People told us they received care and support from a regular reliable core staff team who were always on time.
Care provided to people was person-centred and promoted people’s dignity, privacy and human rights. Potential risks to people's safety were assessed, managed and reviewed regularly. Care plans reflected a good understanding of people’s needs, including relevant assessments of people’s communication needs. People’s care and support was kept under review.
People received their medicines on time and as prescribed.
Right Culture
The registered manager understood their responsibilities and worked in an open and transparent way. People and relatives found the registered manager approachable and were confident to raise concerns or complaints. They said the registered manager always listened to any concerns and acted on them.
Staff turnover was low, which supported people to receive consistent care from staff who knew them well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service under the previous address was good (published 13 March 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We found no evidence during this inspection that people were at risk of harm from this concern.
Please see the safe and well-led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodleigh Healthcare (Leicester Branch) on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.