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Inspection Summary


Overall summary & rating

Good

Updated 29 May 2019

About the service

Osborne House is a modern, purpose built nursing and residential care home. The service can support up to 74 people over three floors, each of which has separate facilities. The top floor specialises in providing residential care to people living with dementia. The service was providing personal and nursing care to 55 people aged 65 and over at the time of the inspection.

People’s experience of using this service

People told us they felt safe and well supported by the staff. The provider followed robust recruitment checks to employ suitable staff, and there were sufficient staff employed to ensure care was carried out in a timely way. People's medicines were managed safely.

Staff received appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on the administration of medicines and on how to protect people from the risk of harm. Staff received regular supervision to fulfil their roles effectively and had yearly appraisals to monitor their work performance.

People had choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a planned programme of activities open to everyone living in the service. However, further development was needed to ensure people living with dementia were able to take part in suitable social activities and events.

Staff knew about people's individual care needs and care plans were person-centred and detailed. People and relatives gave us positive feedback about the staff and described them as "Excellent, caring and friendly." We were told the staff treated people with compassion, dignity and respect.

People told us that the service was well managed and organised. The registered manager assessed and monitored the quality of care provided to people. People and staff were asked for their views and their suggestions were used to continuously improve the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection and update - At the last inspection the service was rated requires improvement (published 26 May 2018).

Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider is no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection report


Inspection areas

Safe

Good

Updated 29 May 2019

The service was safe.

Details are in our Safe findings below.

Inspection report


Effective

Good

Updated 29 May 2019

The service was effective.

Details are in our Effective findings below.

Inspection report


Caring

Good

Updated 29 May 2019

The service was caring.

Details are in our Caring findings below.

Inspection report


Responsive

Good

Updated 29 May 2019

The service was responsive.

Details are in our Responsive findings below.

Inspection report


Well-led

Good

Updated 29 May 2019

The service was well-led.

Details are in our Well-Led findings below.

Inspection report