The Paddocks

Updated 9 June 2025

This is a specialist service for people who have a learning disability or autistic people. At the time of our inspection 6 people were living at the service. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The Paddocks is a service that continues to be owned and operated by Mr Gibbs who is both the provider of the service and also the registered manager. The service was a family home and is at times reflected as such in this report. The people using the service are either the adopted siblings of the provider or they were looked after as children and have grown up with Mr Gibbs at the service since they were children when it was run by their parents. The registered manager is referred to as the provider throughout our report.

During this inspection we signposted the provider to update their knowledge of the CQC guidance, Right Support, Right Care, Right Culture’. We encourage providers to develop services for people that comply with national policy and current recommended best practice,

There were enough staff with the right skills and experience to make sure people received safe and effective care.

People were treated with kindness and compassion. Staff protected their privacy and dignity. Everyone was treated as an individual and staff respected each person’s individual choices. A staff member told us, “This is an extremely kind and loving family. They love and support each other. Everyone knows how to express their thoughts and mood and it's just wonderful to watch it. I really like that everyone in the family treats each other with respect.”

People had opportunities to take part in activities of their choosing and staff supported people to maintain and develop their independence.

The provider was open and approachable. They led by example to make sure the care and support provided was inclusive. Staff felt supported and all said they would be able to speak up about any concerns.

Updated 9 June 2025

People looked comfortable and relaxed in the company of the staff that supported them. Interactions seen with staff were kind and respectful. There was lots of laughter and people were animated and happy.

Right Support: Staff supported people to have choice, control and independence over their lives and people were involved fully in discussions about their care and support. The provider had taken active steps to safely recruit staff with the skills, knowledge and experience to meet people's needs. People had been involved in the recruitment process including at the interview stages and their feedback had been acted on.
Right Care: People received compassionate, kind and caring support from staff who were passionate about their jobs and reflected pride in their work. Staff completed training on how to recognise and report abuse and knew how to report any concerns. Information on who to contact externally to raise concerns to inform staff was displayed in the service. A staff member told us, “We all have safeguarding training, it’s included in the compulsory induction training.” There were sufficient numbers of staff who were appropriately skilled to meet people's needs and keep them safe. Staff knew people well and care records contained person-centred information to guide staff in how support should be delivered in accordance with people’s wishes.

Right Culture: People and those important to them were involved in planning their care. The provider evaluated the quality of support provided to people, involving the person, advocacy representatives, families and other professionals as appropriate. The provider valued and acted upon people’s views.