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Inspection Summary


Overall summary & rating

Good

Updated 31 December 2019

About the service

Residential Care home is a residential care home providing personal care to six people with a learning disability at the time of the inspection. The service can support up to six people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People told us they felt safe at the service. A relative told us their family member was safe. Staff at the service knew their safeguarding responsibilities and knew how to report abuse.

People had risk assessments in place to protect them from avoidable harm yet allow them to live as freely as possible. People’s medicines were managed safely. The service was clean and free from malodour, staff followed good hygiene practices.

People were supported by staff who had been recruited in a safe way.

People received an assessment of needs before moving into the home. People told us staff were good and could support them well. Staff received regular training and supervision to ensure they had the right skills to support people.

People had enough to eat and drink. The building was accessible, and people could navigate their way around it well.

People liked the staff who supported them, and staff were observed to be kind and caring.

People’s privacy and dignity was respected. Staff were non- discriminatory and respected people as individuals.

People received person centred care and were involved in the planning and delivery of their care.

People’s communication needs were documented clearly. People were supported to do activities of their choice and to attend places of worship. Trips abroad were encouraged and supported by the service.

The service had a registered manager who was visible and involved in peoples’ care. People and staff spoke highly of the registered manager.

The registered manager regularly audited the service and sought the views of people, relatives, staff and professionals to improve the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection – The last rating for this service was good (published 8 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 December 2019

The service was well led.

Details are in our well led findings below.