Dedicated Care East Anglia Limited

Registration details

The location ID for Dedicated Care East Anglia Limited is 1-1072216055.

CQC register Dedicated Care East Anglia Limited to carry out these legally regulated activities. Contact us if you think Dedicated Care East Anglia Limited is operating services not listed here.

Type of service

• Homecare agencies
• Supported living

Service specialism

• Caring for adults over 65 yrs
• Caring for adults under 65 yrs
• Dementia
• Learning disabilities
• Physical disabilities
• Sensory impairments

Local authority

Norfolk

Monitored services

CQC register Dedicated Care East Anglia Limited to carry out the following legally regulated services here:

Personal care

Mrs Lisa Marie Wise is responsible for these services.

Mrs Stacey Lesley Locks is the registered manager for these services at this location.

Mrs Lisa Marie Wise is the registered manager for these services at this location.

Condition of this registration relating to carrying out this regulated activity

The registered provider must not provide the regulated activity of Personal Care to any new service user, including those requiring respite care without the prior written agreement of the Care Quality Commission (CQC).

The registered provider must ensure that all records relating to accidents and incidents are reviewed for the past 3 calendar months and medical attention has been sought where needed, they must provide the CQC with written confirmation and supporting evidence that this system has been implemented by 4pm Thursday, 9 July 2026.

By 4pm on Thursday, 9 July 2026, the registered provider must complete a review of the competency of all staff in relation to their ability to follow service users’ care plans, risk assessments, positive behaviour support plans and medicine management including as and when required medicines (PRN).

The registered provider must ensure that any staff identified as not competent as a result of this review receive appropriate training, supervision or other remedial action within 14 days of the completion of the review.

By 4pm on Thursday, 9 July 2026 the registered provider must ensure that all medicine errors are reviewed to determine the cause of the error and whether appropriate medical advice has been sought.

The registered provider must ensure that the needs of all service users are reviewed, and that all risks are appropriately identified, assessed and mitigated, with care plans and risk assessments updated accordingly, by 4pm on Friday, 3 July 2026.

The registered provider must, within 28 days of this condition taking effect, identify and involve all relevant stakeholders to review and assess the compatibility of service users who live together and/or share communal spaces in their homes.

This review must ensure that risks arising from compatibility are appropriately identified, assessed and mitigated, and that care planning reflects a person-centred approach, ensuring service users are supported to make meaningful choices about how and with whom they live, in line with statutory guidance Right Support, Right Care, Right Culture and the REACH standards. You must provide CQC with evidence of these reviews once completed.

The registered provider must, within 28 days of this condition taking effect, ensure that all service users’ positive behaviour support plans are reviewed, with input from relevant stakeholders, to confirm that they reflect the service users’ needs and known risks. Each positive behaviour support plan must include clear guidance on de-escalation techniques and the actions staff must take where a service user poses a risk to themselves or others. The registered provider must ensure that all relevant staff are made aware of, and have access to, the updated positive behaviour support plans.

The registered provider must send the CQC a report on the first Monday of every month, starting from Monday, 6th August 2026 that include:
a. The most recent date of your review of all accidents and incidents along with your analysis. This must include how may incidents there were, how many injuries were sustained, actions taken and if any warranted a safeguarding concern.
b. The ongoing review of staff competence to consider any changes in service user needs
c. The most recent date of your medicines audit, how many people it involved, how many errors were identified, actions taken and how many safeguarding referrals were required.
d. How many the positive behaviour support plans have been reviewed and any actions that have been identified.
e. How many service users needs have been reviewed, and if all known or new risks are identified, assessed, mitigated.
f. How you have cascaded this information to the staff.
g. You must review all safeguarding referrals and ensure CQC notifications are submitted as required.