Freivan Support Services

Updated 12 February 2025

We carried out our assessment of this service between 11 March 2025 and 17 March 2025. Freivan Support Services provides care and support to people living in a supported living settings, where they can live as independently as possible. People's care and housing are provided under separate contractual agreements. Accommodation is provided by a separate landlord. CQC does not regulate premises used for supported living. At the time of this assessment, the service was providing personal care to 9 people. The service also provides domiciliary care to people in their own homes. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of this assessment, the service was providing personal care to 2 people. We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was able to fully demonstrate how they were meeting the underpinning principles of right support, right care and right culture. We had previously inspected this service in June 2022 when we had rated the safe, responsive and well led domains as requires improvement. We rated effective and caring as good. Overall, the service was rated requires improvement. During this inspection, we saw improvements had been made. This means that the services overall rating also improved and is now rated good. This was a planned assessment of all quality statements under the key questions of safe, responsive and well-led. We carried out the site visit on 13 March 2025. We gave the service 24 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the assessment.

Updated 12 February 2025

People received safe care, were protected from abuse and had their human rights promoted. The service followed safe recruitment processes and there were enough staff to support people. People’s medicines were safely managed. Care and risk management plans were individualised and met people’s needs. Staff knew people well and knew how they liked to be supported. There was a clear management structure and staff felt supported. The provider sought feedback from people, relatives, professionals and staff and used this to develop the service. There were effective systems to monitor the quality of the service and identify when improvements were required.

Not all people could speak with us. Where this was the case, we assessed people's experience by speaking with relatives and staff as well as reviewing people's care records. Relatives told us they were happy with the care provided and praised the staff and management team. Relatives told us people were able to do the things their loved ones enjoyed and felt listened to. One relative told us, “They do all sorts of things, walk to the park, help them with eating and drink, they celebrate birthdays – we talked and they listened to us”. Relatives also felt people were safe, well cared for and had a good quality of experience. People took part in a wide range of activities which reflected their individual interests and wishes. External professionals told us the staff were receptive to their feedback and responded fast to concerns that had been raised.