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Beach Crest Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 29 February 2020

About the service

Beach Crest is a residential care home providing personal care to11 older people at the time of inspection. The service is registered to accommodate up to 11 people.

People’s experience of using this service and what we found

People told us they felt safe. Staff understood their role in recognising and reporting poor practice and suspected abuse. Risks to people and their environment were assessed, monitored and reviewed regularly with staff understanding the actions needed to reduce the risk of harm to people. Staff had been recruited safely, with checks in place to ensure they are suitable to work with older people. Staffing levels were flexible and responsive to people’s needs and choices. Medicines were administered safely but not in line with best practice guidance.

We have made a recommendation that the provider review current guidance on the administration of medicines and update their practice accordingly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received an induction and ongoing training and support that enabled them to carry out their roles effectively. Some refresher mandatory training was overdue, and the registered manager organised dates for staff during our inspection.

People had their eating and drinking needs understood and met including safe swallowing diets. A range of healthcare services were available for planned and emergency events. Information about key elements of a person’s care was shared with other health and social care professionals when transferring between services ensuring consistent, safe care.

Staff were described as kind and caring, providing care at a person’s pace. Relationships between people, their families and the staff were warm and friendly. People had their dignity, privacy and independence respected and felt involved in decisions about their day to day care.

Planned care was person centred, reflective of people’s lifestyle choices and responsive to changing needs. Staff knew people well and planned activities both in the home and community that were reflective of their past history and interests. People had an opportunity to be involved in end of life planning which reflected their spiritual and cultural needs. A complaints procedure was in place that people and their families were familiar with and felt any concerns would be listened to and acted upon.

The culture of the home was open and friendly with visible management and effective teamwork. Staff understood and spoke positively about their roles. Quality assurance processes were effective in monitoring quality and gathering and responding to feedback from people, families and the staff team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 3 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 February 2020

The service was well-led.

Details are in our well-Led findings below.