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Inspection Summary

Overall summary & rating


Updated 3 December 2019

About the service

Derriford House is a residential care home providing personal care to 30 people at the time of the inspection. The service can support up to 34 older people who may be living with the early stages of dementia.

People’s experience of using this service and what we found

People received care and support that was safe. The provider had improved how they managed people’s medicines in response to recommendations we made in our last report. The provider protected people from risks, including the risk of abuse or avoidable harm, and risks associated with the building and equipment used. There were effective recruitment processes in place to make sure staff employed were suitable to work with people in their homes. The provider actively promoted safety in the home, including processes to control the risk of infection.

People received care and support that was effective and based on thorough, detailed assessments and computer-based care plans. Staff received training and support to deliver effective care according to people’s needs and preferences. The provider worked with other agencies to deliver consistent and effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were caring and kind relationships between people and their care workers and other staff. These were based on compassion and understanding of people’s needs. The provider worked to respect and promote people’s privacy, dignity and independence, and encouraged people to be involved in their care.

People received care and support which met their needs and reflected their preferences. The provider followed best practice guidance with respect to meeting people’s communication needs. People had access to a range of relevant and meaningful activities.

The service was well led. There was focus on meeting people’s individual needs in a comfortable, home-like environment. The provider worked in cooperation with others and worked to continuously improve the service people received. This was supported by effective management, governance and quality systems.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection

The last rating for this service was good (published 31 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 3 December 2019

The service was safe.

Details are in our safe findings below.



Updated 3 December 2019

The service was effective.

Details are in our effective findings below.



Updated 3 December 2019

The service was caring.

Details are in our caring findings below.



Updated 3 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 3 December 2019

The service was well-led.

Details are in our well-led findings below.