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Inspection report

Date of Inspection: 5 December 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF

Overview

Inspection carried out on 5 December 2013

During a routine inspection

During our visit we saw that people were being treated with dignity and respect and people's independence was encouraged. People were spoken to in a respectful way. People we spoke with told us that the staff were easy to talk to, approachable and helpful, and that their privacy was respected whilst they were supported to maintain their independence. One person told us "I think the staff are lovely here - I can't complain. They are very good and if I was not happy I would tell them".

People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas watching television and reading. During our inspection we observed people spending time in their bedrooms watching television and spending time with their family writing Christmas cards. We observed staff spending the majority of their time with people who used the service. They frequently checked on them to ensure they were alright when spending time on their own.

We saw staff supporting people to make their own choices about what they had for lunch and what activities they took part in. Staff knew exactly how each person communicated which meant people's wishes were understood and respected. One person told us "It is very nice here and I am very happy. They look after us well, they know what is important to us and what we like to do".

A member of staff told us "it is very nice here and I am very happy - I love my job. I love being here and the difference we make".