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Inspection report

Date of Inspection: 10 November 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The home had systems in place to ensure staff received the necessary training and support to care for people who used service. Staff had regular supervision meetings and appraisals to support them in their role.

Overall, we found that Derriford House was meeting this essential standard.

User experience

People told us that staff knew how to care for them properly.

Relatives told us that the staff were good and that they knew what they were doing.

Other evidence

Staff talked to us about the induction they had undertaken. They told us that their induction included a number of training courses, for example, food hygiene, fire safety, health and safety, hand washing, moving and handling and protecting adults from abuse. We found that the induction period at the home was 12 weeks. Managers told us that following this period, an appraisal was carried out to check that the member of staff was competent in their role. Care staff spoken with confirmed this.

We were told that a number of courses were offered via Social-Care TV on line training. All staff had been issued with passwords to enable them to access this. Managers told us that staff were given time to complete these courses whilst at work, or at home if more convenient. Care staff spoken with confirmed what we had been told.

We looked at training records regarding this training and saw that a number of training courses had been undertaken, for example; Control of Substances Hazardous to Health (COSHH), infection control, hydration, washing, basic food hygiene, first aid awareness, mental capacity and deprivation of liberty safeguards, person centred care, record keeping, diversity and equality, continence promotion and dementia care.

Staff told us that they were well supported by the senior staff at the home. They told us that managers were always available if they required support. We asked staff if they received one to one supervision meetings with a manager or senior staff. We were told that they had. We saw records that confirmed this.