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Inspection report

Date of Inspection: 10 November 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Systems were in place to ensure that staff knew how to recognise abuse and how to act if they had any concerns.

Overall, we found that Derriford House was meeting this essential standard.

User experience

Residents told us they felt safe living at Derriford House.

Relatives commented that they believed their relative was safe and well cared for at the home.

Other evidence

Staff informed us that they were aware of the home's 'protection of vulnerable adults' procedures. We discussed scenarios with them in respect of potential safeguarding issues. They were clear as to the procedure to be followed if they suspected or observed someone was being abused. They informed us that they would contact the manager or a senior member of staff at the home immediately and ensure the person was safe from harm. Staff told us they had undertaken training regarding protecting vulnerable adults from abuse. We saw training records that confirmed what staff had told us.

Staff told us that prior to starting work they had to provide at least two references and a Criminal Records Bureau check.

Staff also talked to us about the home’s whistleblowing procedures. They told us that they would have the confidence to use this procedure if the need arose.

We looked at daily care records written by staff and did not see any entries that gave us cause for concern.

We looked at the safeguarding policy and procedure and found that it included the local authority multi-agency safeguarding procedures. The provider confirmed that they worked collaboratively with the local authority to safeguard and protect the welfare of people who used the service. We found that they attended local authority safeguarding meetings when required.

Staff had received training in the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Therefore, people could be sure that any decisions were made in their best interests and were reviewed in line with appropriate guidelines.

We were shown records regarding a Deprivation of Liberty Safeguard application referral made by the home in respect of one resident.