The Care Quality Commission

Archived: Sydenhurst

Mill Lane, Chiddingfold, Godalming, Surrey, GU8 4SJ (01428) 683124

Provided and run by:
Association Of Ukrainians In Great Britain Limited(The)

All Inspections

6 December 2012

During an inspection looking at part of the service

We carried out a follow up inspection in order to ensure that actions taken to address the concerns we had noted at our inspection on 26 July 2012 had been addressed.

We found that some improvements had been made to procedures designed to protect people from harm. This meant that staff had up to date guidance on how to identify and report any allegations of abuse or harm. Improvements had been made to the complaints procedure which contained up to date guidance on how to make a complaint. We saw that some areas in the service had been re-decorated and alterations made in the layout of the main hallway which gave people using the service more space in which to move around.

The standards of cleanliness and hygiene in one bedroom did not always prevent against the risk of infection or create a pleasant environment in which to live.

At the time of this inspection the provider was on planned leave so the inspection was facilitated by the home manager.

We spent time observing people in their interactions with staff to help us understand the experiences of people using the service, as some people had complex needs which meant they were not fully able to tell us their experiences.

Despite the service being busy on the day of our inspection people appeared calm and relaxed throughout. Three people we spoke with indicated they were happy with the service provided.

27 July 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the services. These included observing how people were supported, spending time with people and talking with them.

We also gathered information by talking with staff on duty and a visiting healthcare professional during our inspection. Additionally we spoke with three people's relatives and another healthcare professional on the telephone following the inspection.

25 July 2011

During an inspection in response to concerns

People who use the service told us that they always receive their medication on time, and this is administered by a senior member of staff. They told us that all the staff at the home were very good, they were always polite and treated them with respect. They said that there was always plenty of staff on duty and that a member of staff attends to them whenever they called them. Staff always listened to what they had to say, and they always did as they asked them to.

Staff were very good, they always talked to them in English, but some staff could also talk in different languages to other people who lived at the home. They told us that they were able to understand all staff who worked at the home, and if they did not understand what they had said, they would ask them to repeat themselves.