Aurem Care (The Red House)

Updated 23 April 2026

Date of assessment: 22 April to 27 April 2026.

Aurem Care (The Red House) is registered to support up to 26 people. This includes younger people, older people and people living with dementia. However, we have asked the provider to ensure they add the banding of physical disability to their registration as they are providing support to people with this being their primary need. We have also asked the provider to remove the regulated activity of ‘Diagnostic and screening procedures.’

At the time of our assessment there were 26 people using the service. The assessment included 1 day on site visits, with other information and evidence reviewed remotely. This is the first assessment since the new provider ‘Aurem Care’ took over as the provider however the rating with the previous provider remained.

We found the service was in breach of legal regulation in relation to areas of risks not being managed in a safe way, the training and deployment of staff and good governance.

Risks to people were assessed, although some assessments did not always include all the necessary detail about their needs and information around people’s health needs were not always recorded by staff. There were gaps in staff knowledge and gaps around staff training. Improvements were required around the deployment of staff.

Activities were offered regularly, contributing positively to people’s daily experience, which identified opportunities to further develop dementia‑specific engagement and also further develop the dementia friendly environment..

Although we found some concerns with the management of medicines, on the whole medicines were administered as required. The registered manager addressed the concerns that we raised with medicines. Health conditions were monitored with input from relevant healthcare professionals, and referrals to external services were made promptly when needed.

Although, we found some areas of care were not delivered in a respectful way, staff interacted with people in a kind, and compassionate manner.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 23 April 2026

Some people told us they were happy and content with their living arrangements. Others commented that they did not always feel there were sufficient staff to meet their needs.

Improvements were needed to ensure all people were supported to exercise maximum choice and control over their lives. There were staff that supported people in the least restrictive way possible, acting in their best interests.

People and relatives fed back about the caring nature of staff. Relatives fed back they were always welcomed at the service.

People who were able to do so were supported to take part in a variety of activities that promoted engagement and wellbeing. We received feedback that more external activities could take place. Some people living at the service with a dementia related condition did not always receive the same level of stimulation. Activities were available; however, they were not consistently meaningful or tailored to people's individual needs, resulting in some people not experiencing the same opportunities for purposeful engagement as others.