Personalized Care Plus Ltd Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Prior to the commencement of the service, an assessment was undertaken involving the individual where appropriate and relevant others including family and professionals. Reviews were conducted to ensure care plans and risk assessments remained accurate and reflective of the person's current needs and circumstances.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider worked with specialist teams such as community nursing and occupational therapists. A professional told us, “I have found all the care staff and the registered manager listen to any of the health care professionals and act accordingly.”

People received care and support that was tailored to their individual needs and delivered in a person-centred manner, in line with recognised good practice guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service worked effectively in partnership with relevant professionals to meet people's needs. The registered manager maintained positive working relationships with GP's, community nursing teams and occupational therapists to support joined-up care and positive outcomes for people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care records documented the support people required to meet their health needs and had access to health professionals such as speech and language therapist, GP’s and specialist nurses. The service worked closely with health professionals, to provide a holistic approach to people’s care.

Staff were aware of the actions they should take if they had concerns about an individual's health or well-being. For example, staff knew to promptly escalate concerns, seek medical advice when necessary, and inform management. This helped to ensure that people's needs were appropriately monitored and supported.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans we looked at had been reviewed, detailing people’s individual care needs and helping to ensure they were supported by staff who were aware of their needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff completed Mental Capacity Act (MCA) training and understood the importance of checking peoples consent to their care. Staff supported people in a way that promoted their independence and enabled them to make choices. A staff member told us, “Ask for consent and let them [person] know step by step what you will be doing.” This helped ensure that people’s rights were protected and that care was delivered in a person-centred manner.