We carried out a review of the data available to us about Tempnur Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Tempnur Care, you can give feedback on this service.
Tempnur Care Limited is a domiciliary care agency, providing personal care to people living in their own homes. At the time of our inspection three people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People told us they were happy with the care they received from Tempnur Care. People received a service which was person-centred and met their needs. Risks associated with people’s needs had been identified and were managed safely. Staff had a good understanding of the provider’s safeguarding process and knew what action to take if they suspected any abuse.
Before people started to use the service, their individual needs and preferences were discussed and recorded for staff to follow. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider carried out checks on the suitability of staff before they started work. Staff had appropriate skills to meet people's needs. People told us care staff were suitably trained and records showed staff received training appropriate to their role.
People received their medicines as prescribed. People had support to prepare their meals and drinks where needed. The team worked effectively with community health and social care professionals to ensure people's needs were met.
The provider ensured staff wore appropriate personal protective equipment (PPE) and were mindful about infection prevention and control. There were systems in place to learn lessons from accidents and incidents.
People felt they could raise concerns and would be listened to. There were systems in place to monitor the quality and safety of the service and recognise when improvements were needed. The provider sought feedback from people, their relatives, staff and other professionals. This feedback was used to develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 November 2020 and this was the first inspection.
Why we inspected
This was the first inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.