You are here

Inspection Summary


Overall summary & rating

Good

Updated 28 July 2017

Care service description

5 George V Avenue is a residential care home for five people with learning disabilities.

Rating at last inspection

At the last inspection, the service was rated Good.

Rating at this inspection

At this inspection we found the service remained Good.

Why the service is rated Good

People told us they were happy living at the service and that it was well managed. The service was small and family run and there was inclusive culture. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. There were always enough staff to keep people safe. Risks relating to people’s care and support were assessed and mitigated and people were supported to be as independent as possible.

People told us that staff were kind and caring. Staff treated people with respect and dignity. People were working towards goals such as saving money for their holiday and doing more things for themselves. Relatives told us they were proud of the things their loved ones had achieved since living at the service. People led active lives and we were shown pictures of the things they enjoyed doing, such as driving a horse and carriage, dancing and going on trips to London and to local farms.

People were encouraged to access the kitchen whenever they wanted and were able to prepare their own drinks whenever they wished. They were supported to shop for and prepare meals of their choosing. Staff had made prompt referrals to healthcare professionals when they needed additional support and advice. People and their relatives told us they saw a doctor when they were unwell and received their medicines when they needed them.

Staff knew how to recognise and respond to abuse and the registered manager had reported any safeguarding concerns to the local authority. Action had been taken to ensure they did not occur again. Small concerns raised by relatives were documented as complaints and responded to appropriately. People and their relatives told us they were happy with the support provided. Regular feedback was sought from people and their relatives. All the feedback we saw was positive, and included comments such as, “More than satisfied with present care and [my relative’s] lovely lifestyle has much improved, therefore, cannot think of any improvements.”

Staff received appropriate training and were supported by the registered manager to carry out their roles effectively. The registered manager completed a range of checks on the service, including care plan reviews, environmental checks and weekly audits of medicines to ensure people were safe. Regular fire drills were held so people knew how to evacuate the service in an emergency. Staff were recruited safely. The Care Quality Commission had been notified of important events within the service, as required by law.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 28 July 2017

The service remains Good.

Medicines were managed safely.

Risks relating to people’s care and support were assessed and mitigated.

There was enough staff to keep people safe. Staff were recruited safely.

Staff knew how to recognise and respond to abuse.

Effective

Good

Updated 28 July 2017

The service remains Good.

Staff received the training and support they needed to carry out their roles effectively.

Staff had an understanding of The Mental Capacity Act (2005) and people were able to make choices about their lives.

People were supported to prepare and eat a range of nutritious foods.

People were supported to manage their health care needs.

Caring

Good

Updated 28 July 2017

The service remains Good.

Staff had built up strong relationships with people.

People were encouraged to be as independent as possible and make their needs known.

Staff treated people with dignity and respect.

Responsive

Good

Updated 28 July 2017

The service remains Good.

People received person-centred care. Care plans were up to date and people participated in a range of activities both in and outside of the service.

People told us they knew how to complain if they needed to.

Well-led

Good

Updated 28 July 2017

The service remains Good.

There was inclusive culture and people were involved in all aspects of the service.

The registered manager was knowledgeable and experienced.

People and relatives were regularly asked for feedback on the service. The registered manager completed a range of checks and audits.