Our current view of the service
Updated
27 March 2026
Date of assessment 12 May 2026 to 13 July 2026. We visited the service on 12 and 20 May 2026. The assessment was completed in line with CQC methodology and was prompted due to the length of time since our last assessment.
Windsor Court Residential Home is a care home providing care and support for up to 32 people. At the time of this assessment there were 31 people using the service. The service provides care to older people, some of whom are living with a dementia and/or people with a physical disability.
At the last inspection in September 2018, we rated the service as good. At this inspection, we rated the service as good.
Staff responsible for the administration of medicines had received training. People received their medicines safely.
Safe recruitment procedures were in place. Safeguarding investigations were detailed with lessons learnt.
We gathered information from people who used the service, relatives, the management team, staff and visiting professionals. Everyone was positive about the care and support provided. Staff were knowledgeable about people’s needs, as was the registered manager.
The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated.
Staff provided people with the information they needed to understand their care and treatment and make their own decisions wherever possible. Where people lacked capacity, staff appropriately involved relatives and relevant professionals to ensure decisions reflected their best interests.
Care records identified evidence of working with other health and social care professionals. Care assessments and other monitoring tools were completed for people.
Staff were kind, caring and patient and encouraged people with their independence. Care plans were individualised and detailed to help ensure the care needs of the person were met.
Complaints were investigated and responded to. The staff received many compliments from people and family. Systems were in place to monitor the quality of the service and identify improvements.
People's experience of the service
Updated
27 March 2026
People using the service told us they felt safe. A person said, ‘‘I feel very safe. There are enough staff and they are very good.’ A relative told us, “The care home is run by a wonderful couple, and they have made every effort to keep [person] comfortable and safe.” Another relative told us, “‘I have absolutely no worries about [person’s] safety and we see the same staff within the home even after 2 years.”
People told us they were happy with the care and support they received. A person said, “They (staff) treat me with complete respect and dignity but by the same token you can have a good crack and joke with the staff.” A relative said, “The care is good and this home is a place I would choose to live.” Another relative commented, “Not just my [relative] but I observed the other residents were cared for in the same manner, with empathy and love.”
Everyone enjoyed the food provided, a person told us, “The food is very good, and I enjoy my breakfast more than anything, but I also like the choices I get at lunchtime.” Another said, “I enjoy the food, but it has got better lately, why, I don’t know, as they haven’t changed the cook.” A relative told us how food was prepared, cooked, and stored using clean equipment and utensils that meet the person's dietary and cultural requirements. They said, “They (staff) have gone above and beyond to ensure [person] has fresh nutritious meals and snacks.”
People told us about how they spent their day, a person told us, “I have recently started attending the local working men’s club, and it was surprisingly enjoyable, and I now go regularly. Another person said, “I take part in the activities but they’re not on every day, which is sad.”
People and relatives spoke positively about the registered manager. A person said, “I know the managers very well and they are very good and caring.” A relative commented, “I know the managers and they know me by name, it makes me feel special. They run a good home.” Another relative said, “I am indeed so glad and relieved my [relative] is in their care, and very grateful to [management team] l for everything they do for [person].”