You are here

Abbeyfield Residential Care Home - The Grove Good

Inspection Summary


Overall summary & rating

Good

Updated 14 July 2017

Abbeyfield Residential Care Home -The Grove is registered to provide accommodation for personal and nursing care to a maximum of 32 people. At the time of inspection 32 people were living at the home. Care is provided to older people, including some people who live with dementia. Nursing care is not provided.

At the last inspection in June 2015 we had rated the service as 'Good'. At this inspection we found the service remained 'Good' and met each of the fundamental standards we inspected.

People said they were safe and staff were kind and approachable. There were sufficient staff to provide safe and individual care to people. People were protected as staff had received training about safeguarding and knew how to respond to any allegation of abuse. When new staff were appointed, thorough vetting checks were carried out to make sure they were suitable to work with people who needed care and support.

People had access to health care professionals to make sure they received appropriate care and treatment. Staff followed advice given by professionals to make sure people received the care they needed. Systems were in place for people to receive their medicines in a safe way.

Appropriate training was provided and staff were supervised and supported. People were able to make choices about aspects of their daily lives. People received a varied and balanced diet to meet their nutritional needs.

The staff team knew people well and provided support discreetly and with compassion. People’s privacy was respected and relatives and friends were encouraged to visit regularly. People’s preferences in relation to their end of life care had been discussed and the service aimed to provide people with a home for the rest of their lives.

People were involved in decisions about their daily care requirements. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks. Staff knew the needs of the people they supported to provide individual care. Care was provided with kindness and people’s privacy and dignity were respected. Records were in place that reflected the care that staff provided.

A variety of activities were available within the home provided by staff, volunteers and local community groups. People were empowered to make meaningful decisions about how they lived their lives. People were encouraged or supported to go out and actively engage with the local community and maintain relationships that were important to them.

A complaints procedure was available. People told us they would feel confident to speak to staff about any concerns if they needed to. The provider undertook a range of audits to check on the quality of care provided.

People had the opportunity to give their views about the service. There was regular consultation with people and/ or family members and their views were used to improve the service. People had access to an advocate if required. Staff and relatives said the management team were approachable. Communication was effective to ensure staff and relatives were kept up to date about any changes in people’s care and support needs and the running of the service.

Inspection areas

Safe

Good

Updated 14 July 2017

The service remains Good.

Effective

Good

Updated 14 July 2017

The service remains Good.

Caring

Good

Updated 14 July 2017

The service remains Good.

Responsive

Good

Updated 14 July 2017

The service remains Good.

Well-led

Good

Updated 14 July 2017

The service remains Good.